Why can't I download the app?

The Restaurant Tour app is only available in the UK app store and is rated 18+. So if it isn't showing up or won't download, it's almost always one of these two things, and here's how to sort it.
1. Check your app store country
The app only appears in the UK app store. If you're travelling, or your account was set up in another country, you may not see it. Check your app store's country setting and make sure it's set to the United Kingdom.
2. Check your date of birth
Because the app is rated 18+, your account needs a date of birth showing you're 18 or over. If it's missing or incorrect, the store may block the download.
3. The easiest fix: one device per group
You only need the app on one device per group, so the simplest solution is to have someone you're attending with download it and log in. As long as one of you can access the tickets on the day, you're all set. If that's not an option, you can update your account's country or date of birth, or set up a new account with the correct details.
4. Logging in
Once you've downloaded the app, log in using the same email address and password you used when you purchased your tickets. Your tickets and route will be waiting for you inside.
5. Still stuck?
If none of the above works, please reach out to us on the Friday before your tour, ahead of 4pm, and we'll send you a PDF of your tickets and route instead. Just email us at support@restauranttour.co.uk. We can only do this up until the 4pm Friday deadline, so please do get in touch in good time.